Blog
Over the years, I’ve written a lot of blogs on several sites. Some of my favorites are here, mixed in with my original content. Enjoy.
Can you iterate your way to great UX?
Agencies do a lot of big-bang website redesigns – projects where everything changes all at once. For marketing sites, this usually isn’t a problem. But it can be a problem when used for intranets, asset management systems, member service portals – applications, in other words.
Here’s how to deal with it.
When "improvement" becomes experience rot
Better doesn’t mean more, and it may not even mean adding at all. When you undertake a re-design, think long and hard about what you add. Because often— more is less.
How is a CMS like a coffee maker?
When your CMS – Coffee Making System – makes a great product 90% of the time, but the other 10% of the time it’s a disaster, do you really have a good CMS?
Design isn’t something you “like”
We can’t talk about how good it is unless we know what design is.
Lessons from Hollywood: How to get the best solutions from your team
My brother-in-law is a screenwriter. One of the things he says he’s learned about Hollywood is “When there is a problem, it feels really good to be the one to ‘save’ the project. Everyone wants to be the person that saved it.”
Man, is that familiar or what! Something isn’t working. You think of a fix. You tell the team to make it so, and they do. Boom! Done. It’s so satisfying.
But… was that the best solution? Often, the answer is no. Great artists aren’t great in isolation — they have colleagues who influence them, who question their work, who challenge them to do better. Greatness is a group achievement.
Here are five guidelines to help your team solve your problem, whether it’s a flawed script or a flawed website design.
Random Numbers
There’s an old cryptography joke: Random numbers are too important to be left to chance.
It is extremely difficult to create a truly random number, but on a practical level we can. A good enough random number is one which cannot be predicted by another tool with a rate of success more than chance. That’s a much lower bar to hit than the unachievable ideal of random…