Let's solve a hard problem. Together.

I’m a versatile User Experience professional in the Greater Boston area.

I’ve been around for a while. I started creating websites in 1994—commercially in 1996—and I've never looked back. (When NCSA Mosaic got inline JPEG support in v2, it was a big deal.)

Today, I provide unbiased user experience expertise for my clients, deeply informed by my technical foundation and design education. My experience spans cybersecurity, tech, non-profit, B2B, and consumer spaces.

What I do

The web has evolved from a simple markup language to a fully programmable platform. We can now create amazingly rich user experiences.

I help teams create these experiences, with a mixture of hands-on know-how, UX research, and deep knowledge of best practices. I lead discovery, I build and test prototypes, deliver executive presentations, provide tactical analysis and strategic direction, and dig deep into data.

Results. Measurable ones.

My engagements have dramatically increased customer sign-ups, MQL & SQL lead generation, product sales, and ultimately revenues. At a previous agency, Imarc, I created their highest-ever ranked and trafficked blogs (Page 1!).

Since 2005 my projects have won dozens of awards for clients including JetBlue, RSA Security, Rapid7, SSH, SecurityScorecard, Digital Guardian, Atlantic Broadband, Barnes & Noble, Motorola and Texas Instruments.

And also

• I teach in-person and streamed professional development events for membership organizations and client teams.

• I used to write product reviews for the MacInTouch website.

• For the past decade I’ve mentored UX designers, project managers and front-end engineers in UX principles and practice.

I’m based in Greater Boston, but am available to travel for longer engagements.

If you have a hard problem, let's tackle it. Together.

From here you might wish to explore my resume, portfolio or blog.